CAO, Jason; CAO, Xiaoshu. Comparing importance-performance analysis and three-factor theory in assessing rider satisfaction with transit. Journal of Transport and Land Use, [S. l.], v. 10, n. 1, 2017. DOI: 10.5198/jtlu.2017.907. Disponível em: https://jtlu.org/index.php/jtlu/article/view/907. Acesso em: 29 apr. 2024.